Why Good Customer Service is Important for Homebuilders

 

First Texas Homes pic

First Texas Homes
Image: firsttexashomes.com

For more than three decades, First Texas Homes has been providing customers with superior residential building and development services. In addition to design flexibility and in-house architectural planning, First Texas Homes offers a high level of customer service and works with customers throughout the building process to ensure satisfaction.

Good customer service differentiates high-quality homebuilders from the competition. One of the many benefits of good customer service for the builder is the reduced cost of customer acquisition.

On average, finding a new customer is seven times more expensive than retaining a current customer. When homebuilders regularly communicate with their customers and solve problems immediately, builders are encouraging their customers to return and refer the company to friends.

Referrals from past customers also have a huge impact on the number of new customers. Good customer experiences result in good customer reviews. Reviews are often posted online and read by potential customers when they start searching for a homebuilder.

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